Troubleshoot Microsoft Office 365 (Outlook and SharePoint) Issues

If you are experiencing issues with Outlook and SharePoint within ZenContract, it is likely due to problems with your Microsoft Office 365 connection. This knowledge base article provides step-by-step troubleshooting options to help you resolve the problem. We recommend following these steps sequentially to identify the source of the issue and resolve it accordingly.

Troubleshooting Steps:

1. Review the Microsoft Office 365 Integration Setup
   If your Microsoft connection has never worked, please review the setup steps to ensure everything is configured correctly. Link: How do I setup Azure for ZenContract? (Integration with MS - O365 and SharePoint)

2. Check your Azure Application's Client Secret Expiry

   Outlook and SharePoint functions may cease to work if the client secret associated with your Azure App has expired. To check and renew the client secret, follow these steps:

   1. Go to the Azure Portal (portal.azure.com).

   2. Navigate to the Azure Active Directory (AAD) section.

   3. Locate and select the Azure App related to your integration.

   4. In the App's settings, find the Client Secret configuration.

   5. Verify the expiration date of the current secret and generate a new one if it has expired.

   6. Update the client secret in your ZenContract settings accordingly.

3. Sign out and Sign in on the My Profile Page
   To refresh your Microsoft Office 365 connection and resolve any potential token-related issues, please sign out and sign in again from the My Profile page within ZenContract. Follow these steps:

   1. Navigate to the My Profile page in ZenContract.

   2. Locate the "Disconnect" button next to the Microsoft Office 365 heading and click to disconnect from your current session.

   3. Once disconnected, click on the "Sign" In button to initiate the sign-in process.

   4. Provide your Microsoft Office 365 credentials when prompted and complete the sign-in process.

   5. Enable your Outlook and SharePoint settings as desired.

4. Contact Support
   If you have followed the above steps and the issue persists, please contact our support team at [e-mail]. Be sure to provide detailed information about the problem you are facing, including any error messages or specific symptoms you have observed. Our dedicated support team will assist you further in troubleshooting and resolving the issue.

We are committed to helping you resolve any Microsoft Office 365 integration issues you may encounter. Follow these troubleshooting steps, and if needed, reach out to our support team for any assistance.